** COVID-19 Update:
For safety and health concerns, we only have limited team members on-site to process all the orders. Please allow extra processing time. If you have any concerns about your order, feel free to contact us at email@example.com.
How much does shipping cost?
Delivery is free worldwide! However, please note that if your shipping address belongs to a remote area, an extra fee may be incurred.
All orders placed between Mondays to Fridays (excluding public holidays) will begin processing that day during business hours and ship within 3 business days.
Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.
Feel free to email us at firstname.lastname@example.org.
How long does shipping usually take?
Estimated delivery time: 8 - 15 business days
Please be aware that the above information is only estimated, actual delivery time may differ due to unexpected events.
How to track my order?
Once your order has been dispatched from our facility, you will receive an email with the up-to-date tracking information which you can use to follow the status of your order.
If you did not receive your tracking information email within 3 business days of purchase, please email email@example.com.
Can I change my order?
Unfortunately, we won’t be able to change an order once it is placed in the system.
What if I entered the wrong shipping address?
If the shipping address on your order is incorrect, please contact us at firstname.lastname@example.org right away. We will not be able to change the shipping address after your package has been processed.
If for any reason, the package is returned to us due to the fact that the package is unclaimed or the shipping address is incorrect, the customer is subject to the additional shipping fee for the package to be shipped out again. Therefore, please make sure to enter the correct address before checking out your shopping cart.
Can I cancel my order?
Once the order is processed, we won’t be able to cancel it. Before that, please contact us at email@example.com.